SERVICE STANDARDS FOR TELECOMMUNICATIONS COMPANIES
20:10:33:02 Level of service provided by local exchange companies.
20:10:33:03 Level of service applicable to all subscribers within an exchange.
20:10:33:04 Minimum requirements for new or replaced switching systems.
20:10:33:05 Minimum requirements for channel capacity.
20:10:33:06 Minimum levels of trunking facilities provided by interexchange companies.
20:10:33:07 Requirements for good engineering practices.
20:10:33:08 Requirement for sufficient equipment and adequate personnel.
20:10:33:09 Required documentation to show sufficient equipment and adequate personnel.
20:10:33:10 Assignment of facilities.
20:10:33:11 Charges for construction of facilities.
20:10:33:12 Records of tests and inspections.
20:10:33:13 Provisioning of adequate and reliable facilities.
20:10:33:14 Program required for testing, inspecting, and maintenance.
20:10:33:15 Repair of plant and equipment.
20:10:33:16 Leakage, loop resistance, and transmission tests.
20:10:33:17 Emergency planning.
20:10:33:18 Plan required to deal with loss of switch.
20:10:33:19 Auxiliary and battery power requirements.
20:10:33:20 Central office alarms.
20:10:33:21 Prevention of access line service interruptions -- Reestablishment of service -- Priority given to customers with medical condition and certain entities.
20:10:33:22 Maintenance service interruptions -- Notification.
20:10:33:23 Records of access line service interruptions.
20:10:33:24 Reporting of trouble reports.
20:10:33:25 Customer trouble reports.
20:10:33:26 Record of trouble reports.
20:10:33:27 Reporting requirements when 911 service is disrupted or impaired.
20:10:33:28 Reporting of service disruption or impairment.
20:10:33:29 Standards applicable under normal operating conditions.
20:10:33:30 Petition for waiver -- Granting of waiver.
20:10:33:31 Failure to pay for services other than local exchange services not grounds to terminate local exchange service.
20:10:33:32 Exemption from providing local exchange service when toll services terminated.
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