<html xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="UTF-8" /><title></title><meta name="Generator" content="PowerTools for Open XML" /><style>span { white-space: pre-wrap; } p.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0 { margin-top: 0; margin-bottom: 0; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: justify; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; line-height: 108%; } span.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0 { color: black; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000000 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000001 { color: black; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002 { color: black; background: white; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000003 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } </style></head><body><div><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    </span><a href="https://sdlegislature.gov/Rules?Rule=24:14:03:04"><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000000">24:14:03:04</span></a><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000001">.  Procedures for resolving complaints.</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> If </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">a</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> complaint is </span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">made </span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">against a public agency or nonpublic service provider, the </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">complaint resolution procedure is as follows</span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">:</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (1)  The state director of the Part C program shall appoint a complaint investigat</span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">or</span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (2)  The complainant shall have the opportunity to submit additional information, either orally or in writing, about the allegations in the complaint;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (3)  The department, public agency, or nonpublic service provider shall have the opportunity to respond to the complaint, including at a minimum:</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">        (a)  At the discretion of the department, a proposal to resolve the complaint; and</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">        (b)  An opportunity for a parent who has filed a complaint and the department, public agency, or nonpublic service provider to voluntarily engage in mediation consistent with this article;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (4)  The complaint </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">investigator</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> shall make a recommendation to the state director of the Part C program;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (5)  After reviewing all relevant information, the state director of the Part C program shall make an independent determination as to whether the complaint is valid, what corrective action is necessary to resolve the complaint, and the time limit during which corrective action is to be completed. The state director of the Part C program shall submit a written report of the final decision to all parties involved;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (6)  The written report shall address each allegation in the complaint, contain findings of fact and conclusions, and reasons for the final decision;</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (7)  If corrective action is not completed within the time limit set, including technical assistance and negotiations, the department shall withhold all federal funds applicable to the program until compliance with applicable federal and state statutes and rules is demonstrated by the public agency or nonpublic service provider; and</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    (8)  Documentation supporting the corrective actions taken by </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">the</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> public agency or nonpublic service provider </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">must</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> be maintained by the department's Part C program and incorporated into the state's monitoring process.</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000001">Source:</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> 20 SDR 223, effective July 7, 1994; 26 SDR 153, effective May 22, 2000; 28 SDR 105, effective January 31, 2002; 35 SDR 82, effective October 22, 2008</span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">; 49 SDR 7, effective July 31, 2022</span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">.</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000001">General Authority:</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=13-37-1.1"><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000003">13-37-1.1</span></a><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">.</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">    </span><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000001">Law Implemented:</span><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=13-1-23"><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000003">13-1-23</span></a><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=13-14-1"><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000003">13-14-1</span></a><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=13-37-1.1"><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0-000003">13-37-1.1</span></a><span class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454C0">.</span></p><p dir="ltr" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454P0"><span xml:space="preserve" class="s7c5198f1-bbf0-4b7d-ae5c-a1a4d3212454000002"> </span></p></div></body></html>