Rule 20:10:34:05 Complaints of unauthorized changing of a telecommunications company.
20:10:34:05. Complaints of unauthorized changing of a
telecommunications company. Upon receipt of an oral or written complaint
alleging an unauthorized change of a subscriber's telecommunications company
from the subscriber, the subscriber's original pre-subscribed
telecommunications company, the subscriber's local exchange service company, or
from the commission or its staff on behalf of a subscriber or applicant, the
telecommunications company that initiated the change shall provide
documentation, within 30 days and without cost, showing that the change was
authorized. The documentation shall be provided to the person alleging the
unauthorized change. The company that initiates the change is the company that
requests on behalf of a subscriber that the subscriber's telephone company be
changed and seeks to provide retail services to the subscriber. If a
telecommunications company fails to provide the documentation, the change of
the telecommunications company is considered invalid.
The telecommunications company shall also notify the
subscriber that if the subscriber is not satisfied with the documentation
provided by the company, the subscriber may contact the commission. The
telecommunications company shall provide the subscriber with the commission's toll
Source: 25 SDR 89, effective December 27, 1998; 25 SDR
167, effective July 1, 1999.
General Authority: SDCL 49-31-89.
Law Implemented: SDCL 49-31-89, 49-31-90, 49-31-92, 49-31-93.
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