Rule 20:10:34:10.01 Complaints of unauthorized billing of products or services.
20:10:34:10.01. Complaints of unauthorized billing of products
or services. Upon receipt of an oral or written complaint alleging the
billing of an unauthorized product or service from a subscriber, the
subscriber's local exchange service company, or from the commission or its
staff on behalf of a subscriber or applicant, the telecommunications company
that initiated the billing shall provide documentation, within 30 days and
without cost, that the billing was authorized. The documentation shall be provided
to the person alleging the unauthorized billing. The company that initiates the
billing is the company that requests billing for a product or service on behalf
of a subscriber and seeks to provide the product or service to the subscriber.
If a telecommunications company fails to provide the documentation, the charge
is considered invalid.
The telecommunications company shall also notify the
subscriber that if the subscriber is not satisfied with the documentation
provided by the company, the subscriber may contact the commission. The
telecommunications company shall provide the subscriber with the commission's
toll free number.
Source: 25 SDR 167, effective July 1, 1999.
General Authority: SDCL 49-31-89.
Law Implemented: SDCL 49-31-89, 49-31-93.
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