<html> <head> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <title>Rule 20:10:33 SERVICE STANDARDS FOR TELECOMMUNICATIONS COMPANIES</title> <META NAME="Keywords" Content="Administrative Rules 20:10:33"> <META NAME="Description" Content="Administrative Rules 20:10:33 SERVICE STANDARDS FOR TELECOMMUNICATIONS COMPANIES"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <h2>CHAPTER <a href="DisplayRule.aspx?Rule=20:10:33">20:10:33</a></h2> <p align=center><b>&nbsp;</b></p> <p align=center><b>SERVICE STANDARDS FOR TELECOMMUNICATIONS COMPANIES</b></p> <p><b>&nbsp;</b></p> <p><b>&nbsp;</b></p> <p>Section</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:01">20:10:33:01</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Definitions.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:02">20:10:33:02</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Level of service provided by local exchange companies.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:03">20:10:33:03</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Level of service applicable to all subscribers within an exchange.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:04">20:10:33:04</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum requirements for new or replaced switching systems.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:05">20:10:33:05</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum requirements for channel capacity.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:06">20:10:33:06</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum levels of trunking facilities provided by interexchange companies.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:07">20:10:33:07</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requirements for good engineering practices.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:08">20:10:33:08</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requirement for sufficient equipment and adequate personnel.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:09">20:10:33:09</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Required documentation to show sufficient equipment and adequate personnel.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:10">20:10:33:10</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assignment of facilities.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:11">20:10:33:11</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Charges for construction of facilities.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:12">20:10:33:12</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Records of tests and inspections.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:13">20:10:33:13</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provisioning of adequate and reliable facilities. </p> <p><a href="DisplayRule.aspx?Rule=20:10:33:14">20:10:33:14</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program required for testing, inspecting, and maintenance.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:15">20:10:33:15</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Repair of plant and equipment.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:16">20:10:33:16</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leakage, loop resistance, and transmission tests.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:17">20:10:33:17</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Emergency planning.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:18">20:10:33:18</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Plan required to deal with loss of switch.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:19">20:10:33:19</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Auxiliary and battery power requirements.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:20">20:10:33:20</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Central office alarms.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:21">20:10:33:21</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prevention of access line service interruptions -- Reestablishment of service -- Priority given to customers with medical condition and certain entities.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:22">20:10:33:22</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintenance service interruptions -- Notification.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:23">20:10:33:23</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Records of access line service interruptions.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:24">20:10:33:24</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting of trouble reports.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:25">20:10:33:25</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer trouble reports.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:26">20:10:33:26</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Record of trouble reports.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:27">20:10:33:27</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting requirements when 911 service is disrupted or impaired.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:28">20:10:33:28</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting of service disruption or impairment.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:29">20:10:33:29</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Standards applicable under normal operating conditions.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:30">20:10:33:30</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Petition for waiver -- Granting of waiver.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:31">20:10:33:31</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Failure to pay for services other than local exchange services not grounds to terminate local exchange service.</p> <p><a href="DisplayRule.aspx?Rule=20:10:33:32">20:10:33:32</a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exemption from providing local exchange service when toll services terminated.</p> <p><b>&nbsp;</b></p> <p><b>&nbsp;</b></p> </div> </body> </html>