<html xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="UTF-8" /><title></title><meta name="Generator" content="PowerTools for Open XML" /><style>span { white-space: pre-wrap; } p.s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0 { margin-top: 0; margin-bottom: 0; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: justify; background: white; font-family: Times; font-size: 12pt; line-height: 108%; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0 { color: black; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000000 { color: #0000FF; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001 { color: black; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002 { color: black; background: white; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003 { color: #0000FF; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004 { background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000005 { color: black; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } </style></head><body><div><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:54"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000000">20:10:32:54</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">.  Certification requirements.</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> In its annual certification filing, each eligible telecommunications carrier shall provide the following information, on a calendar year basis, to the commission:</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (1)  A two-year service quality improvement plan as described in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.02"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.02</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (2)  A progress report on its previously filed two-year service quality improvement plan, </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">containing a clear description or a detailed map of the carrier's</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> progress toward meeting its plan targets, an explanation of how much universal service support was received and how it was used to improve service quality, signal quality, coverage, or capacity, and an explanation regarding any network improvement targets that have not been fulfilled. </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">The telecommunications carrier must submit i</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">nformation concerning completed or planned network improvement projects </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">must</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> indicate which wire center areas or local communities are benefited by the improvements </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">and must</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> be submitted at the wire center level;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (3)  Detailed information on any outage, as defined in 47 C.F.R. § 4.5 (January 1, 2006), of at least </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">thirty</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> minutes in duration for each service area in which </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">a</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> carrier is designated for any facilities it owns, operates, leases, or otherwise utilizes</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">,</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> if the outage affected at least ten percent of the end users served in a designated service area or a 911 special facility, as </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">provided</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> in 47 C.F.R. § 4.5(e) (January 1, 2006). Information on the outage must include:</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">a</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The date and time of onset of the outage;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">b</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  A brief description of the outage and its resolution;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">c</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The particular services affected</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> by the outage</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">d</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The geographic areas affected by the outage;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">e</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The steps taken to prevent a similar situation in the future; and</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">f</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The number of customers affected;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (4)  The number of requests for service from potential customers within the carrier's service areas that were unfulfilled during the past year</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">,</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> </span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">with details about any attempts by the carrier </span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">to provide service to those potential customers, as set forth in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.01"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.01</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (5)  The number of complaints the carrier's complaint department received from consumers </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">during</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> the previous calendar year;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (6)  Certification that </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">the carrier</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> is complying with applicable service quality standards and consumer protection rules;</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> and</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (7)  Certification that the carrier is able to function in emergency situations as set forth in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.03"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.03</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004">A lifeline-only wireless company that has been designated as an eligible telecommunications carrier is exempt from the requirements of this section</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">Source:</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> 32 SDR 231, effective July 10, 2006; 34 SDR 67, effective September 11, 2007</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000005">; 47 SDR 125, effective May 30, 2021; 52 SDR 32, effective September 29, 2025</span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">General Authority:</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-3"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-3</span></a><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-76"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-76</span></a><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-77"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-77</span></a><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-81"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-81</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">Law Implemented:</span><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-3"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-3</span></a><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-76"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-76</span></a><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-78"><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-78</span></a><span class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p></div></body></html>