<html> <head> <title>Rule 46:11:03:06 Procedures for grievances.</title> <META NAME="Keywords" Content="Administrative Rules 46:11:03:06"> <META NAME="Description" Content="Administrative Rules 46:11:03:06 Procedures for grievances."> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Generator content="Microsoft Word 15 (filtered)"> <style> <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; text-align:justify; font-size:12.0pt; font-family:"Times New Roman",serif; color:black;} a:link, span.MsoHyperlink {color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {color:#954F72; text-decoration:underline;} .MsoChpDefault {font-size:10.0pt; color:black;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} --> </style> </head> <body lang=EN-US link=blue vlink="#954F72"> <div class=WordSection1> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>46:11:03:06.&nbsp;&nbsp;Procedures for grievances.</b> Each provider shall have a written procedure for grievances approved by the division. The grievance procedure shall include the following:</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (1)&nbsp;&nbsp;A requirement that each participant, participant's parent if the participant is under 18 years of age, or the participant's guardian, if any, be informed in writing or in an accessible format of the provider's grievance procedure at the time of application and at least annually thereafter;</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (2)&nbsp;&nbsp;A requirement that information is provided to the participant, the participant's parent if the participant is under 18 years of age, or the participant's guardian, if any, in an accessible format regarding the ability to appeal to the provider any decision or action by the provider that affects the participant;</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (3)&nbsp;&nbsp;A requirement that information is provided to the participant, the participant's parent, if the participant is under 18 years of age, or the participant's guardian, if any, regarding the opportunity to obtain an advocate as defined in subdivision 46:11:01:01(1) or an employee of the state's designated protection and advocacy system. An advocate may not act on the participant's behalf without consent or knowledge by the participant, the participant's parent if the participant is under 18 years of age, or the participant's guardian, if any. This does not apply to any employee of the state's designated protection and advocacy system when acting in the capacity of an investigative authority in accordance with 45 C.F.R. &#167;&nbsp;1386 Subpart B (2000). The provider may not process the grievance until the advocate is obtained if one is requested;</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (4)&nbsp;&nbsp;A requirement that assistance is provided to the participant, the participant's parent if the participant is under 18 years of age, and the participant's guardian, if any, if they do not understand the grievance procedures; and</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (5)&nbsp;&nbsp;A requirement that each participant, the participant's parent if the participant is under 18 years of age, and the participant's guardian, if any, is provided with information on how to contact the division.</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provider may not retaliate against a participant who utilizes the grievance procedures.</p> <p class=MsoNormal>&nbsp;</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> 22 SDR 104, effective February 13, 1996; 27 SDR 63, effective December 31, 2000; 40 SDR 102, effective December 3, 2013; 43 SDR 9, effective August 2, 2016.</p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b> SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=27B-2-26">27B-2-26(4).</A></p> <p class=MsoNormal>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b> SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=27B-2-26">27B-2-26.</A></p> <p class=MsoNormal>&nbsp;</p> </div> </body> </html>