<html xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="UTF-8" /><title></title><meta name="Generator" content="PowerTools for Open XML" /><style>span { white-space: pre-wrap; } p.s484b477f-6933-4a42-818e-b53ee26af9a5P0 { margin-top: 0; margin-bottom: 0; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: justify; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; line-height: 108%; } span.s484b477f-6933-4a42-818e-b53ee26af9a5C0 { color: #000000; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s484b477f-6933-4a42-818e-b53ee26af9a5C0-000001 { color: #000000; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s484b477f-6933-4a42-818e-b53ee26af9a5000002 { color: #000000; background: white; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s484b477f-6933-4a42-818e-b53ee26af9a5C0-000003 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } p.s484b477f-6933-4a42-818e-b53ee26af9a5P0-000004 { margin-top: 0; line-height: 115.0%; margin-bottom: 10pt; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: left; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; } </style></head><body><div><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    </span><a href="https://sdlegislature.gov/Rules?Rule=67:61:06:04"><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">67</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">:</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">61</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">:</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">06</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">:</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000000">04</span></a><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000001">.  Grievance procedures.</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> Each agency shall </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">establish a policy</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> and procedures for </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">receiving</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">, considering, and responding to client grievances.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5000002"> </span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    The agency shall </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">provide, to</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> the client</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> and</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> the client's parent or guardian</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> if the client is under the age of eighteen, a copy of the policy and procedures</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">, in writing or in</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">an accessible format, during intake services. The grievance</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> policy and </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">procedure</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">s</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">must</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> be posted in a place accessible to a client and a copy </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">must</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> be available in</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">locations where </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">it can be accessed by </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">a client without making a request to</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">agency staff. The </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">policy and procedures must</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> be available to a former client</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">,</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> upon request.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5000002"> </span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    The </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">policy and procedures must</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> include the ability to appeal the agency's decision regarding</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">ineligibility or </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">the </span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">termination of services to the </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">department,</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> as provided in §</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><a href="https://sdlegislature.gov/Rules?Rule=67:61:06:05"><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000003">67:61:06:05</span></a><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">,</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> and</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> must</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> include the telephone number and address of the </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">department</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5000002"> </span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000001">Source:</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">43</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> SDR </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">80</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">, effective </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">December 5, 2016; 50 SDR 63, effective November 27, 2023</span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000001">General Authority:</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=1-36-25"><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000003">1-36-25</span></a><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=34-20A-27"><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000003">34-20A-27</span></a><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">    </span><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000001">Law Implemented:</span><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=34-20A-27"><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0-000003">34-20A-27</span></a><span class="s484b477f-6933-4a42-818e-b53ee26af9a5C0">.</span></p><p dir="ltr" class="s484b477f-6933-4a42-818e-b53ee26af9a5P0-000004"><span xml:space="preserve" class="s484b477f-6933-4a42-818e-b53ee26af9a5000002"> </span></p></div></body></html>