<html xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="UTF-8" /><title></title><meta name="Generator" content="PowerTools for Open XML" /><style>span { white-space: pre-wrap; } p.s152e2320-d627-4034-b1c8-56226e968564P0 { margin-top: 0; margin-bottom: 0; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: justify; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; line-height: 108%; } span.s152e2320-d627-4034-b1c8-56226e968564C0 { color: #000000; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s152e2320-d627-4034-b1c8-56226e968564C0-000000 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s152e2320-d627-4034-b1c8-56226e968564C0-000001 { color: #000000; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s152e2320-d627-4034-b1c8-56226e968564000002 { color: #000000; background: white; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s152e2320-d627-4034-b1c8-56226e968564C0-000003 { color: #0000FF; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } p.s152e2320-d627-4034-b1c8-56226e968564P0-000004 { margin-top: 0; line-height: 115.0%; margin-bottom: 10pt; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: left; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; } </style></head><body><div><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    </span><a href="https://sdlegislature.gov/Rules?Rule=67:62:07:04"><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">67</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">:</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">62</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">:</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">07</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">:</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000000">04</span></a><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000001">.  Grievance procedures.</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> Each center shall </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">establish a policy</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> and procedures for </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">receiving</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">, considering, and responding to client grievances.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564000002"> </span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    The center shall </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">provide, to the</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> client</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> and</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> the client's parent or guardian</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> if the client is under the age of eighteen</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">, </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">a copy of the policy and procedures, </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">in writing or in</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">an accessible format, during intake </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">services</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">. Verification</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">by the client of receipt of the </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">policy and procedures must </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">be placed in the client</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">'</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">s </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">clinical record</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">. The</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">grievance </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">policy and </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">procedure</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">s</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">must</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> be </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">available in locations where it can be accessed by</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> a client</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">,</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> without making a request to center</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">staff. The </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">policy and</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> procedure</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">s</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">must</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> be available to former clients</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">,</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> upon request.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564000002"> </span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    The </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">policy and </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">procedure</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">s</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">must</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> include the ability to appeal the center's decision regarding</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">ineligibility or </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">the </span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">termination of services to the </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">department,</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> as provided in §</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><a href="https://sdlegislature.gov/Rules?Rule=67:62:07:05"><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000003">67:62:07:05</span></a><span class="s152e2320-d627-4034-b1c8-56226e968564C0">,</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> and</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> must</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> include the telephone number and address of the </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">department</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564000002"> </span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000001">Source:</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">43</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> SDR </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">80</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">, effective </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">December 5, 2016; 50 SDR 63, effective November 27, 2023</span><span class="s152e2320-d627-4034-b1c8-56226e968564C0">.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000001">General Authority:</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=27A-5-1"><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000003">27A-5-1</span></a><span class="s152e2320-d627-4034-b1c8-56226e968564C0">.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0">    </span><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000001">Law Implemented:</span><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=27A-5-1"><span class="s152e2320-d627-4034-b1c8-56226e968564C0-000003">27A-5-1</span></a><span class="s152e2320-d627-4034-b1c8-56226e968564C0">.</span></p><p dir="ltr" class="s152e2320-d627-4034-b1c8-56226e968564P0-000004"><span xml:space="preserve" class="s152e2320-d627-4034-b1c8-56226e968564000002"> </span></p></div></body></html>