<html> <head> <title>Rule 20:10:07:05 Interruptions and refunds.</title> <META NAME="Keywords" Content="Administrative Rules 20:10:07:05"> <META NAME="Description" Content="Administrative Rules 20:10:07:05 Interruptions and refunds."> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>20:10:07:05.&nbsp;&nbsp;Interruptions and refunds.</b> If the subscriber's service is interrupted for reasons other than the subscriber's negligence or a willful act of the subscriber and the service remains out of order for more than 24 hours after being reported or found to be out of order, the telecommunications company shall make an adjustment or refund to the subscriber. The refund to the subscriber shall be the pro rata part of the monthly charge for the period of days and for that portion of the service and facilities rendered useless or inoperative by the outage. The refund may be accomplished by a credit on subsequent bills for telecommunications service.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> SL 1975, ch 16, §&nbsp;1; 12 SDR 85, effective November 24, 1985; 12 SDR 151, 12 SDR 155, effective July 1, 1986; 21 SDR 81, effective November 3, 1994.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-5">49-31-5.</A></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-5">49-31-5.</A></p> </div> </body> </html>