<html> <head> <title>Rule 20:10:16:01 Public information.</title> <META NAME="Keywords" Content="Administrative Rules 20:10:16:01"> <META NAME="Description" Content="Administrative Rules 20:10:16:01 Public information."> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>20:10:16:01.&nbsp;&nbsp;Public information.</b> Each utility shall comply with the following:</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (1)&nbsp;&nbsp;A utility shall post prominently and conspicuously at all utility office locations open to the general public a sign or notice explaining where, when and to whom a complaint may be directed and a notice of the availability of the commission to act as a mediator with the commission's address and telephone number;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (2)&nbsp;&nbsp;Each time a utility is granted an increase in residential rates, the utility shall furnish each residential customer affected by the change in rates a comparison of the prior rates and the new rates. The comparison shall include a minimum of six different KWH, CCF, MCF or Therm steps showing the cost of the prior rates, the cost of the new rates, the difference between the prior and new rates, and the percent increase.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> 3 SDR 2, effective July 19, 1976; 12 SDR 86, effective November 24, 1985; 12 SDR 151, 12 SDR 155, effective July 1, 1986.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-4">49-34A-4.</A></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-3">49-34A-3</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-4">49-34A-4</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-27">49-34A-27.</A></p> </div> </body> </html>