<html> <head> <title>Rule 20:10:16:02 Customer information.</title> <META NAME="Keywords" Content="Administrative Rules 20:10:16:02"> <META NAME="Description" Content="Administrative Rules 20:10:16:02 Customer information."> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>20:10:16:02.&nbsp;&nbsp;Customer information.</b> The utility shall publish customer information which shall be provided to a customer upon request at no charge. The customer information shall be submitted to the commission for approval. A list of the available customer information publications and the customer's applicable rate schedule shall be furnished to each new customer. The customer information must, at a minimum, include the following:</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (1)&nbsp;&nbsp;The utility's own customer rules;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (2)&nbsp;&nbsp;The title, address, and telephone numbers of the utility department or departments from which information can be secured or complaints filed, including a telephone number which customers may call in emergency situations;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (3)&nbsp;&nbsp;The deposit or guarantee requirements of the utility;</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (4)&nbsp;&nbsp;A notice of the commission's regulation of the utility and the customer's right to appeal a utility's decision to the commission.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Existing customers shall be furnished with a copy of any changes in tariffs applicable to their service.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> 3 SDR 2, effective July 19, 1976; 12 SDR 86, effective November 24, 1985; 12 SDR 151, 12 SDR 155, effective July 1, 1986; 13 SDR 40, effective October 14, 1986.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-4">49-34A-4.</A></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-3">49-34A-3</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-4">49-34A-4</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-34A-27">49-34A-27.</A></p> </div> </body> </html>