<html> <head> <title>Rule 20:10:33:25 Customer trouble reports.</title> <META NAME="Keywords" Content="Administrative Rules 20:10:33:25"> <META NAME="Description" Content="Administrative Rules 20:10:33:25 Customer trouble reports."> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>20:10:33:25.&nbsp;&nbsp;Customer trouble reports.</b> When a customer's service is found to be out of order or a customer reports trouble, the local exchange company shall promptly test its facilities to determine if the problem is with the local exchange company's facilities. If it is, the local exchange company shall correct the trouble promptly. There may be no charge to the customer for testing or correcting a problem found on the local exchange company's facilities. If the trouble is found not to be in the local exchange company's facilities, the local exchange company shall notify the customer promptly.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> 25 SDR 89, effective December 27, 1998.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-77">49-31-77</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-85">49-31-85.</A></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-3">49-31-3</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-77">49-31-77</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-85">49-31-85.</A></p> </div> </body> </html>