<html> <head> <title>Rule 20:10:33:26 Record of trouble reports.</title> <META NAME="Keywords" Content="Administrative Rules 20:10:33:26"> <META NAME="Description" Content="Administrative Rules 20:10:33:26 Record of trouble reports."> <meta name=Generator content="Microsoft Office HTML Filter 2.0"> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Originator content="Microsoft Word 10"> <style> <!-- --> </style> </head> <body lang=EN-US> <div> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>20:10:33:26.&nbsp;&nbsp;Record of trouble reports.</b> Each local exchange company shall keep a record of trouble reports made by its customers. This record shall include appropriate identification of the customers or access line service affected, the time, date, and nature of the report, the action taken, the date and time of trouble clearance or other disposition, and the identification of the person making final disposition. The records shall be retained by the company for a minimum of two years. The local exchange company shall furnish reports to the commission upon request.</p> <p><b>&nbsp;</b></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Source:</b> 25 SDR 89, effective December 27, 1998.</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>General Authority:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-77">49-31-77</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-85">49-31-85.</A></p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b>Law Implemented:</b>SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-3">49-31-3</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-77">49-31-77</A>, <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=49-31-85">49-31-85.</A></p> </div> </body> </html>