<html xmlns="http://www.w3.org/1999/xhtml"><head><meta charset="UTF-8" /><title></title><meta name="Generator" content="PowerTools for Open XML" /><style>p.s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0 { margin-top: 0; margin-bottom: 0; margin-left: 0; margin-right: 0; text-indent: 0.00in; text-align: justify; background: white; font-family: Times; font-size: 12pt; line-height: 108%; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0 { color: black; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000000 { color: #0000FF; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001 { color: black; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: bold; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002 { color: black; background: white; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003 { color: #0000FF; background: white; font-family: Times; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004 { background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } span.s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000005 { color: black; background: white; font-family: 'Times New Roman', 'serif'; font-size: 12pt; font-style: normal; font-weight: normal; margin: 0; padding: 0; } </style></head><body><div><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:54"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000000">20:10:32:54</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">.  Certification requirements.</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> In its annual certification filing, each eligible telecommunications carrier shall provide the following information, on a calendar year basis, to the commission:</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (1)  A two-year service quality improvement plan as described in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.02"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.02</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (2)  A progress report on its previously filed two-year service quality improvement plan, </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">containing a clear description or a detailed map of the carrier's</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> progress toward meeting its plan targets, an explanation of how much universal service support was received and how it was used to improve service quality, signal quality, coverage, or capacity, and an explanation regarding any network improvement targets that have not been fulfilled. </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">The telecommunications carrier must submit i</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">nformation concerning completed or planned network improvement projects </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">must</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> indicate which wire center areas or local communities are benefited by the improvements </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">and must</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> be submitted at the wire center level;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (3)  Detailed information on any outage, as defined in 47 C.F.R. § 4.5 (January 1, 2006), of at least </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">thirty</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> minutes in duration for each service area in which </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">a</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> carrier is designated for any facilities it owns, operates, leases, or otherwise utilizes</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">,</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> if the outage affected at least ten percent of the end users served in a designated service area or a 911 special facility, as </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">provided</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> in 47 C.F.R. § 4.5(e) (January 1, 2006). Information on the outage must include:</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">a</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The date and time of onset of the outage;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">b</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  A brief description of the outage and its resolution;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">c</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The particular services affected</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> by the outage</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">d</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The geographic areas affected by the outage;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">e</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The steps taken to prevent a similar situation in the future; and</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">        (</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">f</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">)  The number of customers affected;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (4)  The number of requests for service from potential customers within the carrier's service areas that were unfulfilled during the past year</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">,</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> </span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">with details about any attempts by the carrier </span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">to provide service to those potential customers, as set forth in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.01"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.01</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (5)  The number of complaints the carrier's complaint department received from consumers </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">during</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> the previous calendar year;</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (6)  Certification that </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">the carrier</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> is complying with applicable service quality standards and consumer protection rules;</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> and</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    (7)  Certification that the carrier is able to function in emergency situations as set forth in § </span><a href="https://sdlegislature.gov/Rules?Rule=20:10:32:43.03"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">20:10:32:43.03</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004">A lifeline-only wireless company that has been designated as an eligible telecommunications carrier is exempt from the requirements of this section</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000004">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">Source:</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> 32 SDR 231, effective July 10, 2006; 34 SDR 67, effective September 11, 2007</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000005">; 47 SDR 125, effective May 30, 2021; 52 SDR 32, effective September 29, 2025</span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">General Authority:</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-3"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-3</span></a><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-76"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-76</span></a><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-77"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-77</span></a><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-81"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-81</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">    </span><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000001">Law Implemented:</span><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0"> SDCL </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-3"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-3</span></a><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-76"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-76</span></a><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">, </span><a href="https://sdlegislature.gov/Statutes?Statute=49-31-78"><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0-000003">49-31-78</span></a><span style="white-space: pre-wrap;" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32C0">.</span></p><p dir="ltr" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32P0"><span style="white-space: pre-wrap;" xml:space="preserve" class="s83a54bfe-75a0-47ea-a434-98eca6a7fb32000002"> </span></p></div></body></html>