<html> <head> <title>Rule 50:02:04:03 Call taking standards.</title> <META NAME="Keywords" Content="Administrative Rules 50:02:04:03"> <META NAME="Description" Content="Administrative Rules 50:02:04:03 Call taking standards."> <meta http-equiv=Content-Type content="text/html; charset=windows-1252"> <meta name=Generator content="Microsoft Word 14 (filtered)"> <style> <!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; text-align:justify; font-size:12.0pt; font-family:"Times New Roman","serif";} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} --> </style> </head> <body lang=EN-US> <div class=WordSection1> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b><span style='font-weight:bold'>50:02:04:03.&nbsp;&nbsp;Call taking standards.</span></b> A PSAP shall comply with the following:</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (1)&nbsp;&nbsp;Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (2)&nbsp;&nbsp;Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (3)&nbsp;&nbsp;Adopt written procedures for recording and documenting relevant information of every request for service, including:</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (a)&nbsp;&nbsp;Date and time of request for service;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (b)&nbsp;&nbsp;Name and address of requester, if available;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (c)&nbsp;&nbsp;Type of incident reported;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (d)&nbsp;&nbsp;Location of incident reported;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (e)&nbsp;&nbsp;Description of resources assigned in response to the incident, if any;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (f)&nbsp;&nbsp;Time of dispatch;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (g)&nbsp;&nbsp;Time of resource arrival; and</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (h)&nbsp;&nbsp;Time of incident conclusion;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (4)&nbsp;&nbsp;Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (5)&nbsp;&nbsp;Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (6)&nbsp;&nbsp;Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (7)&nbsp;&nbsp;Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b><span style='font-weight:bold'>Source:</span></b> 36 SDR 100, effective December 14, 2009; 39 SDR 105, effective December 10, 2012; 40 SDR 39, effective September 9, 2013.</span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b><span style='font-weight:bold'>General Authority:</span></b> SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=34-45-18.2">34-45-18.2.</A></span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <b><span style='font-weight:bold'>Law Implemented:</span></b> SDCL <A HREF="/statutes/DisplayStatute.aspx?Type=Statute&Statute=34-45-18.2">34-45-18.2.</A></span></font></p> <p class=MsoNormal style='punctuation-wrap:simple;text-autospace:none; vertical-align:baseline'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>&nbsp;</span></font></p> </div> </body> </html>