44:82:06:09.  Grievances. A resident may voice grievances without discrimination or reprisal. A grievance may be in writing or oral and may relate to treatment furnished, treatment that has not been furnished, the behavior of other residents, and infringement of the resident's rights. An owner or operator shall adopt a grievance process and make the process known to each resident and to each resident's immediate family on an annual basis. The grievance process shall include the owner's or operator's efforts to resolve the grievance and documentation of:

          (1)  The grievance;

          (2)  The names of the persons involved;

          (3)  The disposition of the matter; and

          (4)  The date of disposition.

          On an annual basis, the owner or operator shall also provide to each resident, and to each resident's immediate family, written contact information for the local ombudsman office.

          Source: 44 SDR 66, effective October 17, 2017.

          General Authority: SDCL 34-12-13(15).

          Law Implemented: SDCL 34-12-13(15).